你现在的位置：第二部分 完形填空 （35*2=70）
A
I met Mrs. Neidl in the ninth grade on a stage-design team for a play and she was one of the directors. Almost instantly I loved her. She had an unpleasant voice and a direct way of speaking, 21 she was encouraging and inspiring. For some reason, she was impressed with my work and me.
Mrs. Neidl would ask me for my 22 . She wanted to know how I thought we should 23 things. At first I had no idea how to answer because I knew 24 about stage design! But I slowly began to respond to her 25 . It was cause and effect: She believed I had opinions, so I began to 26 them. She trusted me to complete things, so I completed them perfectly. She loved how 27 I was, so I began to show up to paint more and more. She believed in me, so I began to believe in myself.
Mrs. Neidl‘s 28 that year was, 'Try it. We can always paint over it 29 !'I began to take 30 . I had been so afraid of failing but suddenly there was no failing-----only things to be 31 upon. I learned to dip my brush into the paint and 32 create something.
The shy, quiet freshman achieved success that year. I was 33 in the program as 'Student Art Assistant' because of the time and effort I‘d put in. It was that year that I 34 I wanted to spend the rest of my life doing stage design.
Being on that stage-design team 35 Mrs. Neidl changed me completely. Not only was I stronger and more competent than I had thought, but I also 36 a strong interest and a world I hadn‘t known existed. She taught me not to 37 what people think I should do: She taught me to take chances and not be 38 . Mrs. Neidl was my comforter when I was upset. Her 39 in me has inspired me to do things that I never imagined 40 .
21. A. and B. yet C. so D. for
22. A. opinion B. impression C. information D. intention
23. A. make B. keep C. handle D. change
24. A. anything B. something C. everything D. nothing
25. A. questions B. comments C. explanations D. remarks
26. A. hold B. follow C. evaluate D. form
27. A. happy B. lively C. reliable D. punctual
28. A. message B. motto C. saying D. suggestion
29. A. again B. more C. instead D. later
30. A. steps B. control C. charge D. risks
31. A. improved B. acted C. looked D. reflected
32. A. easily B. carefully C. confidently D. proudly
33. A. introduced B. recognized C. identified D. considered
34. A. confirmed B. decided C. realized D. acknowledged
35. A. with B. below C. of D. by
36. A. developed B. discovered C. took D. fostered
37. A. accept B. care C. Judge D. wonder
38. A. bored B. lazy C. sad D. afraid
39. A. trust B. patience C. curiosity D. interest
40. A. accessible B. enjoyable C. possible D. favorable
B
Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, 41 , words of wisdom are soon forgotten. Once companies have attracted customers they often 42 the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business— 43 that the customer remains a customer.
44 to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing 45 , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the 46 implications. Cutting down the number of customers a company loses can make a big 47 in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to 48 increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and 49 never returns, is losing the company thousands of dollars in 50 profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer 51 is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to 52 them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits. 53 customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price 54 , and may provide free word-of-mouth advertising. Retaining customers also makes it 55 for competitors to enter a market or increase their share of a market.
41. A. in particular B. in reality C. at least D. first of all
42.A. emphasize B. doubt C. overlook D. believe
43.A. denying B. ensuring C. arguing D. proving
44.A. Moving B. Hoping C. Starting D. Failing
45.A. markets B. tastes C. prices D. expenses
46. A. cultural B. social C. financial D. economical
47. A. promise B. plan C. mistake D. difference
48. A. cost B. opportunity C. profit D. budget
49. A. as a result B. on the whole C. in conclusion D. on the contrary
50.A. huge B. potential C. extra D. reasonable
51. A. beliefs B. loyalty C. habits D. interest
52. A. altering B. understanding C. keeping D. attracting
53. A. Assumed B. Respected C. Established D. Unexpected
54.A. agreeable B. flexible C. friendly D. sensitive
55.A. unfair B. difficult C. essential D. convenient
第三部分 语法填空（20*1=20）
A
Beauty has always been regarded as something praiseworthy. Almost everyone thinks attractive people are happier and have more respectable jobs. But in the executive(主管的) circle, (56)________ can become a disadvantage.
While attractiveness is a positive factor for a man on his way up the executive ladder, it is (57)________(harm) to a woman. Handsome male executives are considered to have more honesty than plainer men; effort and ability usually lead (58)________ their success. Attractive female executives are considered to have less honesty than unattractive (59)________ ; people do not connect their success with ability (60)________ with factors such as luck. All unattractive women executives are thought to have more honesty and to be more capable than the attractive female executives. However, interestingly, the rise of the unattractive overnight successes (61)________ (connect) more to personal relationships and less to ability.
Attractive women are not thought to be able. This is true even in politics. Anne Bowman, a writer, (62)________ recently made a study, asked 125 undergraduate students to rank two groups of photographs, one of men and one of women, in the order of attractiveness. And then the students were told the photographs were of candidates for political offices. They were asked to rank them again, in the order they would vote (63)________them. The results showed that attractive males (64)________(complete) defeated unattractive men, but the women (65)________ (rank) most attractive by the students unchangeably received the fewest votes.
B
“Put yourself in someone else‘s shoes.” is (66)________idiom that means if you imagine yourself to be in another person‘s position, good or bad, you may understand how they feel, good or bad, or why they have done (67)________ they‘ve done.
This idiom comes from the fact (68)________ a pair of perfectly fitting shoes for someone may not fit another person as perfectly. So, literally, only if you put (69)________ another person‘s shoes can you feel how it is to walk in(70)________．
Metaphorically speaking, “their shoes” stands for other people‘s position. A local boy is detained(扣留) by the police(71)________ a theft, and one of his friends might (72)________ (private) say to himself: “I wouldn‘t want to be in his shoes now.” That is, he doesn‘t want(73)________ (put) into prison for stealing.
By trying to “put on their shoes”, we try to imagine ourselves in(74)________ situation, by seeing things from their point of view, by thinking about how we would want to be treated if we were them.
Harper Lee, of course, (75)________(express) this idea best in To Kill a Mockingbird: “You never really understand a person until you consider things from his point of view—until you climb inside of his skin and walk around in it.”
第四部分 短文改错 （20*1=20）
A
Once, a man got on a bus to New York. Because he did not want to pay, so he hid in the toilet. But a passenger saw her. She tapped the person in front of her on the shoulder and say, “There’s a bum in toilet. Tell the bus driver.” The message was passing on from person to person. But somewhere along the way, it was changed. The bus driver told that there was a bomb in the toilet. He immediate stopped the bus and telephoned the police. When the police came, they told the passengers to get off the bus or stay far away. Then they closed the highway. As a result, a traffic jam of 15 mile long was soon caused. In the help of a dog, the police searched for two hours. Of course they found no tomb.
B
One day Rosa wrote to her friend, who was a doctor, invite him to have dinner with her families. A few days later the doctor wrote back to her but she couldn’t read his writing because the letters were written careless. Then she asked her husband for the help, but he couldn’t read it, too. Then her husband got an idea. He told her that a chemist might be able read the doctor’s letter. So the woman went to chemist’s. The chemist in the shop studied the letter for a long time but he gave her a large bottle of medicine. He told the woman she would eat twelve pills a day. Finally Rosa still had no idea whether her friend will come or not.
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